RVshare Opens the Road to Revenue and Rentals with Dropbox Sign
RVshare er en fellesskapsdrevet markedsplass for utleie av bobiler som består av uavhengige forhandlere og private eiere som oppnår enorm tilfredsstillelse ved å introdusere familier overalt til gleden over den åpne veien. RVshare bringer disse gruppene sammen ved å gi bobileiere plattformen og verktøyene for å leie bobilen deres, og familier som ønsker å leie en bobil med enda flere muligheter for å gjøre det.
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RVshare-plattformen ble lansert i 2013 og tok raskt av. Den koblet eiere av bobiler og campingvogner sammen med millioner av leietakere over hele USA og ga eierne muligheten til å velge leietakere og fastsette priser og tilgjengelighet. Den innledende prosessen involverte eiere som utførte en hovedsakelig offline prosess som var avhengig av en arbeidsflyt med utskrift-underskrift-skanning-faks, og som krevde underskrifter fra både eiere og leietakere og ofte låste leietakernes data i PDF-filer.
Tjenesten vokste raskt, og det gjorde også etterspørselen etter å håndtere betaling og tilby både forsikring og veihjelp. For å muliggjøre denne veksten trengte RVshare en mobil-først-løsning som de kunne implementere i løpet av et par dager.
“It only takes seconds to fill out our entire rental agreement because, basically, you're just signing it. All the other fields are pre-populated, so it's seamless. I can't stress enough how focused we are on conversion optimization, so to add HelloSign [now Dropbox Sign] in without seeing any impact at all was great for the business.”
RVshare did a proof of concept with Dropbox Sign in 2016 for rental agreement contracts. They were later able to integrate, premium brand, and launch it in less than a week. They also evaluated Adobe Sign, but as Zach says, “We could tell that HelloSign [now Dropbox Sign] gets APIs. I think APIs for some of the other companies were an afterthought. With a small development team, we didn't have time to jump through a bunch of hoops to get acquainted with an API.” - Zach Whitehead
«Vi ønsket at en digital transaksjonshåndteringsløsning skulle være så integrert som mulig, så premium merkevareopplevelsen var et must. Vi er veldig fokusert på omstillinger, og vi ønsker å sikre at leietakere ikke trenger å forlate nettstedet vårt. Det var en del av vår erfaring angående leietakerne våre.”
10X reduksjon i tvistevolum
Since integrating Dropbox Sign into the rental contract agreement process RVshare has replaced all previously editable forms with four pre-built Dropbox Sign templates for owners to execute. In addition, owners can now directly manage all requests, inquiries, and rental contracts giving them 100% visibility into every transaction.
The audit trail Dropbox Sign enables has dramatically lowered the dispute volume. Zach says, “[Dispute volume] has gone down by a factor of 10 because there’s no need to chase paperwork. Accessing contracts is literally just a click of a button from our dashboard.”
Inntektsvekst med null vedlikehold
RVshare har vokst enormt det siste året. Tidlig i 2018 hentet de inn 50 millioner dollar i finansiering i tidlig fase. Som Zach sier: «Jeg er ikke sikker på at vi kunne ha gjort det uten å ha en veldig brukervennlig underskrifts- og utsjekkingsprosess som den vi har nå.»
In the nearly two years RVshare has been working with Dropbox Sign, they’ve grown to approximately 1,000 API calls per month. Their loyalty to Dropbox Sign is also due to the fact that they don’t have to do much maintenance, allowing them to focus on their business. According to Zach, “It’s nice not having to think about that stuff when you’re a startup.”
Inngåelse av kontrakt på sekunder
With Dropbox Sign, it now only takes seconds for renters to complete the entire agreement because most of the fields are pre-populated and only two signatures are required - one from the owner and one from the renter. This is a great facilitator of repeat business.
Fordi RVshare tilbyr flere typer kjøretøy, fra bobiler (klasse A, B og C) til campingvogner, må de tilby forskjellige leiekontrakter avhengig av kjøretøy.
“Using HelloSign [now Dropbox Sign] we can dynamically switch template fields so the owners and renters get a custom-tailored agreement. The cool thing is that the template is already filled out with a lot of their information, like name, address, so they really only have to sign and initial, and then they're good to go.” - Zach Whitehead
Utvidede produkttilbud og nye partnere
Integrating Dropbox Sign for digital transaction management has enabled RVshare to simultaneously roll out the in-demand integrated insurance solution. Now when a renter signs the legally binding contract, the workflow in Dropbox Sign triggers internal processes that allows the renter to add insurance.
Dropbox Sign has also empowered RVshare to start onboarding partners, such as insurance companies and travel bloggers. “Using HelloSign [now Dropbox Sign] for partner onboarding was a no-brainer for us because we already had a great experience using the API integration side. It made it easy for partners to get on board with us.” - Zach Whitehead
Hva blir det neste for RVshare?
RVshare has created a disruptive marketplace that is fundamentally changing the way people think about RVs. With a digital transaction management platform at the center of their business, RVshare is looking forward to continuing to grow their existing business with Dropbox Sign in tow.
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