RVshare Opens the Road to Revenue and Rentals with Dropbox Sign
RVshare est une place de marché communautaire de location de véhicules de loisirs qui permet à des concessionnaires indépendants et des propriétaires privés de faire découvrir les joies de la route aux familles du monde entier. Elle offre aux propriétaires la plateforme et les outils nécessaires pour louer leurs véhicules, et de nombreuses options aux familles qui cherchent un camping‑car ou une caravane à louer.
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Lancée en 2013, la plateforme RVshare a rapidement connu un franc succès. Elle met en relation les propriétaires de véhicules de loisirs avec des millions de clients à travers les États-Unis, et permet aux propriétaires de choisir leurs clients et de fixer les tarifs et la disponibilité de leur véhicule. Auparavant, le processus était essentiellement hors ligne, avec la nécessité d’imprimer, de signer, de numériser et de faxer les documents. Les propriétaires et les clients devaient signer ces documents, et les données des clients se retrouvaient souvent consignées dans des PDF.
Le service s’est développé rapidement, tout comme la demande de traitement des paiements et la nécessité de proposer à la fois une assurance et une assistance en cas de panne. Pour poursuivre sa croissance, RVshare avait besoin d’une solution orientée mobile implémentable en quelques jours.
“It only takes seconds to fill out our entire rental agreement because, basically, you're just signing it. All the other fields are pre-populated, so it's seamless. I can't stress enough how focused we are on conversion optimization, so to add HelloSign [now Dropbox Sign] in without seeing any impact at all was great for the business.”
RVshare did a proof of concept with Dropbox Sign in 2016 for rental agreement contracts. They were later able to integrate, premium brand, and launch it in less than a week. They also evaluated Adobe Sign, but as Zach says, “We could tell that HelloSign [now Dropbox Sign] gets APIs. I think APIs for some of the other companies were an afterthought. With a small development team, we didn't have time to jump through a bunch of hoops to get acquainted with an API.” - Zach Whitehead
“Nous voulions une solution de gestion des transactions numériques aussi intégrée que possible, donc l’intégration en marque blanche était indispensable. Nous nous concentrons prioritairement sur les conversions, et nous voulons nous assurer que les loueurs restent sur notre site. C’est l’expérience que nous souhaitions pour nos loueurs”,
Division par dix du volume de litiges
Since integrating Dropbox Sign into the rental contract agreement process RVshare has replaced all previously editable forms with four pre-built Dropbox Sign templates for owners to execute. In addition, owners can now directly manage all requests, inquiries, and rental contracts giving them 100% visibility into every transaction.
The audit trail Dropbox Sign enables has dramatically lowered the dispute volume. Zach says, “[Dispute volume] has gone down by a factor of 10 because there’s no need to chase paperwork. Accessing contracts is literally just a click of a button from our dashboard.”
Croissance des revenus sans aucune maintenance requise
RVshare a connu une croissance colossale l’année passée. Début 2018, l’entreprise a levé 50 millions de dollars USD de fonds d’amorçage. Comme l’indique Zach Whitehead : « Je ne suis pas sûr que nous aurions pu réaliser cet exploit sans le processus de paiement par signature que nous proposons aujourd’hui ».
In the nearly two years RVshare has been working with Dropbox Sign, they’ve grown to approximately 1,000 API calls per month. Their loyalty to Dropbox Sign is also due to the fact that they don’t have to do much maintenance, allowing them to focus on their business. According to Zach, “It’s nice not having to think about that stuff when you’re a startup.”
Remplissage du contrat en quelques secondes
With Dropbox Sign, it now only takes seconds for renters to complete the entire agreement because most of the fields are pre-populated and only two signatures are required - one from the owner and one from the renter. This is a great facilitator of repeat business.
RVshare propose plusieurs types de véhicules de loisirs. Des camping-cars (classes A, B et C) aux caravanes tractables, à chacun son contrat de location.
“Using HelloSign [now Dropbox Sign] we can dynamically switch template fields so the owners and renters get a custom-tailored agreement. The cool thing is that the template is already filled out with a lot of their information, like name, address, so they really only have to sign and initial, and then they're good to go.” - Zach Whitehead
Ajout de partenaires et développement de l’offre
Integrating Dropbox Sign for digital transaction management has enabled RVshare to simultaneously roll out the in-demand integrated insurance solution. Now when a renter signs the legally binding contract, the workflow in Dropbox Sign triggers internal processes that allows the renter to add insurance.
Dropbox Sign has also empowered RVshare to start onboarding partners, such as insurance companies and travel bloggers. “Using HelloSign [now Dropbox Sign] for partner onboarding was a no-brainer for us because we already had a great experience using the API integration side. It made it easy for partners to get on board with us.” - Zach Whitehead
Quelle est la suite pour RVshare ?
RVshare has created a disruptive marketplace that is fundamentally changing the way people think about RVs. With a digital transaction management platform at the center of their business, RVshare is looking forward to continuing to grow their existing business with Dropbox Sign in tow.
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